A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
✑ Handle multiple customer interactions at once
✑ Ensure that users can access information from several business applications.
✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
✑ Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?

You are designing a Microsoft Power Platform solution to help a company manage sales leads.
The solution has the following requirements:
✑ Ensure that users follow a predefined sales process regardless of the device that employees use to access the app.
✑ Respond to sales events by using organization-defined best practices.
You need to recommend a component for the app.
What should you recommend?

You are designing a Power Platform solution.
You need to identify the non-functional requirements for the organization.
Which three non-functional requirements should you identify?

A company is struggling to gather insights from won and lost opportunities.
Users must be able to access the company’s solution from mobile and desktop devices. The solution must meet the following requirements:
✑ Track opportunities and reasons for the win or loss of opportunities in the context of other related data.
✑ Display data to users as charts and tables and provide drill-through capabilities.
You need to recommend a Power Platform tool to help the client visualize the data.
Which two technologies should you recommend?

You are designing a Power Platform solution for a company. The company issues each employee a tablet device.
The company wants to simplify the opportunity management processes and automate when possible. The company identifies the following requirements:
✑ Users must have a visual guide to know which data to enter in each step of the opportunity management process.
✑ The system must automatically assign the opportunity to a manager for approval once all data is entered.
✑ The system must notify an assignee each time an opportunity is assigned to them by using push notifications.
✑ When a user selects a push notification, the associated opportunity must display.
You need to recommend the Power Platform components that will meet their requirements.
Which three Power Platform components should you recommend? Each correct answer presents part of the solution.

You are designing a Power Platform solution.
The company wants its development team to create an interactive slider visualization to indicate and filter timeframe data that can be used across all of its apps that can be styled and manipulated by using code.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?

You are designing a self-service portal for a company.
The portal must meet the following requirements:
✑ Customers must be able to submit and review cases.
✑ Customers must be able to chat with service representatives in near real time.
Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.

You need to recommend solutions for the company that do not require custom development.
Which three apps or services should you recommend?

A company has a custom web-based API that is hosted on Azure. You design a Microsoft Power Platform solution to provide the company additional capabilities.
You need to integrate the Microsoft Power Platform solution with the API.
What should you recommend?

A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?

You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
✑ All support issues must come in by email, need to be logged, and assigned to the support group.
✑ Accounts must synchronize with the parent company Oracle database.
✑ Reports must be sent to the executives on a weekly basis.
✑ No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.

A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows.
The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales.
You need to design the security to avoid sensitive data from being seen.
Which two actions should you recommend? Each correct answer presents part of the solution.

A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.
The company has the following requirements:
✑ Provide customers with an online portal where they can submit and review cases.
✑ Ensure that customers can chat online with a customer service representative at any time.
✑ Route chats to customer service representatives based on skill and availability.
You need to recommend a solution to the company.
Which three components should you recommend? Each correct answer presents part of the solution.

You are designing a Power Platform solution.
The company wants its development team to adopt the construction of repeatable components for its implementation team to reuse on different entities and forms.
You need to recommend a technology that meets these requirements.
Which technology would you recommend the developers adopt to assist the implementation team?

A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily.
You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics
365 applications.
What should you recommend?

An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners.
To meet the organization business requirements, the proposed solution must include the following capabilities:
✑ Create and qualify leads to contacts
✑ Generate quotes and convert quotes to orders
✑ Scan product barcodes as part of the order generation process
You need to recommend a solution to help the organization achieve its business requirements.
What should you recommend?