1. Which of the following components can be turned on or off in the Service Catalog Cart Layout?

2. Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

3. Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

4. Which type of catalog item should be used to create an incident record from the portal?

5. Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

6. Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?

7. What tools are available to the assignee to help resolve an Incident? (Choose two.)

8. Which record type would you use for a Computer request?

9. What are key relationships between Change and Release Management? (Choose three.)

10. What are key relationships between Changes and Incidents? (Choose two.)

11. Which process role is responsible for the smooth operation of the change management process within an organization?

12. Which of the following statements is true when the Change Management “ Risk Assessment plugin is enabled?

13. Which of the following defines the approvals that should be applied to a change request?

14. On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?

15. Where are the timeframe conditions for sending an SLA breach warning notification defined?