Complete list of current Q & A>> Download ServiceNow Service Mapping (CIS-SM) – Quiz 1 / 15 Category: ServiceNow Service Mapping (CIS-SM) 1. A defined relationship between two Configuration Items (CIs), such as Runs on, Depends On, or Contains is called a what? A. CI Attribute B. Application to Application Relationship C. Relationship Type D. CI Dependency 2 / 15 Category: ServiceNow Service Mapping (CIS-SM) 2. Which one of the following in the CMDB Identification and Reconciliation application allows a CMDB administrator to specify authorized data sources that can update a CMDB table or a set of table attributes? A. Reclassification Tasks B. Identification Rules C. Datasource Precedence Rules D. Reconciliation Rules 3 / 15 Category: ServiceNow Service Mapping (CIS-SM) 3. After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles? A. Map B. Fix C. Approve D. Completed E. Review 4 / 15 Category: ServiceNow Service Mapping (CIS-SM) 4. When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met? A. Set Parameter Value B. Merge Table C. Filter Table D. Match 5 / 15 Category: ServiceNow Service Mapping (CIS-SM) 5. Which of the following are created automatically when using the map option Create pattern from generic application? A. Discovery Pattern, CI Type/Class, Process Classifier B. CI Type/Class, Process Classifier, Identification Rule C. Process Classifier, Connection Section, Discovery Pattern D. Identification Rule, CI Class/Class, Identification Section 6 / 15 Category: ServiceNow Service Mapping (CIS-SM) 6. In Pattern Designer, which one of the following best describes the Create Connection step? A. Provides information about integrations to the host B. Provides information about relationships between cluster members C. Provides information about outbound connections to other CIs D. Provides information about relationships between the host and installed software 7 / 15 Category: ServiceNow Service Mapping (CIS-SM) 7. In ServiceNow Discovery, which one of the following phases is the server RAM value discovered? A. Port scan B. Classification C. Classification and Identification D. Identification and Exploration 8 / 15 Category: ServiceNow Service Mapping (CIS-SM) 8. Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.) A. Releases B. Problems C. Incidents D. Alerts 9 / 15 Category: ServiceNow Service Mapping (CIS-SM) 9. Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades? A. Add step(s) to the pattern’s Identification Section. B. Add step(s) to the pattern’s Connection Section. C. Add step(s) to the pattern’s Extension Section. D. Add step(s) to the pattern’s Update Set. E. Add step(s) directly to the NDL code. 10 / 15 Category: ServiceNow Service Mapping (CIS-SM) 10. Which of the following are potential benefits when implementing Service Mapping? (Choose four.) A. Reduced ongoing service map maintenance effort as a result of automated map updates B. Faster service issue resolution and reduced downtime due to better root cause analysis C. Improved Software Asset Management capabilities D. Reduction in effort to create service maps E. Reduction in change related incidents due to improved service visibility during change planning F. More accurate alerts from monitoring tools 11 / 15 Category: ServiceNow Service Mapping (CIS-SM) 11. To begin the configuration of tag-based services, tag values must be defined where? A. Tag categories B. Tag catalogs C. Tag-based service families D. Tag libraries 12 / 15 Category: ServiceNow Service Mapping (CIS-SM) 12. When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred? A. Class Change B. Class Upgrade C. Class Switch D. Class Downgrade 13 / 15 Category: ServiceNow Service Mapping (CIS-SM) 13. How many ServiceNow instances can one MID Server connect to? A. 1 B. 5 C. Up to 255 D. Unlimited 14 / 15 Category: ServiceNow Service Mapping (CIS-SM) 14. Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping? A. Problem Management: Number of Incidents per Known Problem B. Incident Management: Mean Time to Resolve C. Event Management: Signal to Noise Ratio D. Change Management: Number of Major Changes 15 / 15 Category: ServiceNow Service Mapping (CIS-SM) 15. Which of the following represents the skills needed that a Service Mapping administrator or implementer should have? (Choose four.) A. Understanding of XML, Regex, Delimited text, and JSON B. Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST C. Scripting capabilities with respect to Unix and Windows commands D. Intermediate or above Windows and Unix administration skills E. Sufficient skills to build an enterprise web site F. Understanding of relational database theory Your score is 0% Restart quiz Send feedback
