Complete list of current Q & A>> Download Salesforce Certified AI Associate – Quiz 1 / 15 Category: Salesforce Certified AI Associate 1. Which best describes the difference between predictive AI and generative AI? A. Predictive AI and generative AI have the same capabilities but differ in the type of input they receive; predictive AI receives raw data whereas generative AI receives natural language. B. Predictive AI uses machine learning to classify or predict outputs from its input data whereas generative AI does not use machine learning to generate its output C. Predictive AI uses machine learning to classify or predict outputs from its input data whereas generative AI uses machine leaning to generate new and original output for a given input. 2 / 15 Category: Salesforce Certified AI Associate 2. What is a key challenge of human-AI collaboration in decision-making? A. Leads to more informed and balanced decision-making B. Creates a reliance on AI, potentially leading to less critical thinking and oversight C. Reduces the need for human involvement in decision-making processes 3 / 15 Category: Salesforce Certified AI Associate 3. A financial institution plans a campaign for preapproved credit cards. How should they implement Salesforce’s Trusted AI Principle of Transparency? A. Communicate how risk factors such as credit score can impact customer eligibility. B. Flag sensitive variables and their proxies to prevent discriminatory lending practices. C. Incorporate customer feedback into the model’s continuous training. 4 / 15 Category: Salesforce Certified AI Associate 4. Cloud Kicks wants to use an AI model to predict the demand for shoes using historical data on sales and regional characteristics. What is an essential data quality dimension to achieve this goal? A. Age B. Reliability C. Volume 5 / 15 Category: Salesforce Certified AI Associate 5. In the context of Salesforce’s Trusted AI Principles, what does the principle of Empowerment primarily aim to achieve? A. Empower users of all skill levels to build AI applications with clicks, not code. B. Empower users to solve challenging technical problems using neural networks. C. Empower users to contribute to the growing body of knowledge of leading AI research 6 / 15 Category: Salesforce Certified AI Associate 6. A data quality expert at Cloud Kicks wants to ensure that each new contact contains at least an email address or phone number. Which feature should they use to accomplish this? A. Validation rule B. Autofill C. Duplicate matching rule 7 / 15 Category: Salesforce Certified AI Associate 7. Why is it critical to consider privacy concerns when dealing with AI and CRM data? A. Ensures compliance with laws and regulations B. Confirms the data is accessible to all users C. Increases the volume of data collected 8 / 15 Category: Salesforce Certified AI Associate 8. How does AI within CRM help sales representatives better understand previous customer interactions? A. Creates, localizes, and translates product descriptions B. Provides call summaries C. Triggers personalized service replies 9 / 15 Category: Salesforce Certified AI Associate 9. A business analyst (BA) wants to improve business by enhancing their sales processes and customer support. Which AI applications should the BA use to meet their needs? A. Sales data cleansing and customer support data governance B. Machine learning models and chatbot predictions C. Lead scoring, opportunity forecasting, and case classification 10 / 15 Category: Salesforce Certified AI Associate 10. What is a benefit of data quality and transparency as it pertains to bias in generative AI? A. Chances of bias are aggravated. B. Chances of bias are removed. C. Chances of bias are mitigated. 11 / 15 Category: Salesforce Certified AI Associate 11. What is the role of Salesforce’s Trusted AI Principles in the context of CRM systems? A. Outlining the technical specifications for AI integration B. Providing a framework for AI data model accuracy C. Guiding ethical and responsible use of AI 12 / 15 Category: Salesforce Certified AI Associate 12. Which type of bias imposes a system’s values on others? A. Association B. Automation C. Societal 13 / 15 Category: Salesforce Certified AI Associate 13. A sales manager wants to improve their processes using AI in Salesforce. Which application of AI would be most beneficial? A. Lead scoring and opportunity forecasting B. Data modeling and management C. Sales dashboards and reporting 14 / 15 Category: Salesforce Certified AI Associate 14. What is the most likely impact that high-quality data will have on customer relationships? A. Improved customer trust and satisfaction B. Increased brand loyalty C. Higher customer acquisition costs 15 / 15 Category: Salesforce Certified AI Associate 15. What are the key components of the data quality standard? A. Accuracy, Completeness, Consistency B. Reviewing, Updating, Archiving C. Naming, Formatting, Monitoring Your score is 0% Restart quiz Send feedback
